When you're seeking a Managed Service Provider (MSP) for 24/7 help desk support, there are several key factors to consider:
Availability
Ensure that the MSP offers true 24/7 support. This means they have staff available around the clock, including weekends and holidays, to address any issues that may arise.
Third-party
Many smaller Managed Service Providers (MSPs) often outsource afterhours support to third-party companies. However, it's advisable to avoid this setup as the MSP may lack control over the individuals providing afterhours support. Opting for an MSP with an in-house team working afterhours ensures consistency in training and support, offering more reliable service for your business.
Staffing Model
Inquire whether they employ dedicated staff for afterhours and weekend support or rely on a on-call arrangements? You don't want on-call as the response time is much slower and often nonexistent.
Customization
Seek out an MSP capable of offering both round-the-clock support and business hours-based assistance tailored to your staff's requirements.
Response Time
Look for an MSP with live phone response times of 60 seconds or less.
Interested in discovering more about our Help Desk Support?
We offer both 24/7 and business hours models to suit your needs. It’s a straightforward and budget-friendly solution designed to alleviate your IT-related concerns.
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Managed IT Support
Provide end-to-end On-site & Remote IT support allows you to customize the level of IT support that your business needs. At a cost that fits your budget.
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IT Helpdesk Support
Business hours or round the clock Level I Help Desk Support.
Priced Per Help Desk User.
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Server & Virtual Machine
Fully monitored and managed 24/7.
Priced per Server or Virtual Machine.
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Network Support
Fully Monitored and Managed 24/7.
Priced per Network Device.
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NAS & Storage Array Support
Fully Monitored and Managed 24/7.
Priced per NAS or Storage Array Device
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Disaster Recovery as a Service (DRaaS)
Our DRaaS mirrors your complete infrastructure on virtual servers, including compute, storage and networking functions.
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Dedicated Account Manager
Offered at no additional cost to you and is your single point of contact for all business IT related needs.
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