Benefits of Help Desk Support
Our IT Help Desk services team offers remote IT support either during business hours or 24/7, including holidays. Priced per user, it’s easy to budget for. Plus, with a dedicated Account Manager from System Architects, you can effortlessly add, remove, or adjust Help Desk support for your staff with just a phone call or email.
- Is your Help Desk staff in Canada? Yes they are.
- Can I have some staff on business hours and others on 24/7? Yes you can.
- Can my staff call to get support or is it only via email? They can call 24/7 and talk to a live support technician.
- Can your Help Desk service work in tandem with my inhouse IT department. Yes it can.
- What about remote monitoring and management (RMM)? It comes with that too.
Simple Pricing Model
Cost effective and easy for you to budget. Priced per user, with 24/7 or business hours support options available.
98% Customer Satisfaction
Help Desk Support for your business that delivers with 98% customer satisfaction in 2023.
Fast Response Time
With less than 60 seconds phone response time and round the clock support. We top the industry with our best-in-class response.
Round The Clock Support
Easily choose which staff members will receive business hour support and which will require 24/7 support. For teams in different time zones, our 24/7 support ensures everyone is covered.
24/7 Availability
Provides round-the-clock assistance to address issues and minimize downtime, ensuring your operations run smoothly at all times.
Expert Assistance
Access to knowledgeable technicians who can troubleshoot and resolve problems efficiently, reducing the need for internal IT expertise.
Reduced Downtime
Swift resolution of technical issues helps prevent prolonged disruptions and keeps your systems and services operational.
Cost-Effective
More affordable than maintaining an in-house IT team, Help Desk Support can offer scalable solutions tailored to your needs.
Improved Productivity
By handling IT-related issues, your staff can focus on their core responsibilities, enhancing overall productivity and efficiency.
Consistent Support
Reliable and consistent help, ensuring that all technical questions and problems are managed in a structured manner.
Scalability
Easily adapts to your business's changing needs, simply add and remove users as needed.
Enhanced Security
Helps maintain up-to-date security measures and compliance with industry standards, protecting your organization from potential threats.
User Satisfaction
Promotes a positive experience for your staff by resolving issues promptly and efficiently, leading to higher satisfaction and morale.
Detailed Reporting
Offers insights and analytics on support activities, helping you track performance, identify recurring issues, and make informed decisions.
Looking for Help Desk Pricing?
Our team would be happy to have a discovery and consultation meeting. We can even provide pricing during our call.
Best in class Business IT Services
In addition to Help Desk Support at System Architects we have your end to end Business IT Support covered.
Managed IT Services
Provide end-to-end On-site & Remote IT support allows you to customize the level of IT support that your business needs. At a cost that fits your budget.
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vCIO
Align Your Organization’s Strategic IT Objectives with a vCIO.
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Server & Virtual Machine Support
Fully monitored and managed 24/7.
Priced per Server or Virtual Machine.
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Network Support
Fully Monitored and Managed 24/7.
Priced per Network Device.
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NAS & Storage Array Support
We offer affordable IT solutions that help you reduce costs and improve your bottom line.
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Disaster Recovery as a Service (DRaaS)
Our DRaaS mirrors your complete infrastructure on virtual servers, including compute, storage and networking functions.
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Dedicated Account Manager
Offered at no additional cost to you and is your single point of contact for all business IT related needs.
Download Our Help Desk Datasheet
Simply enter your email for a copy of services brochure and a member of our sales team will contact you.